Privacy Policy

1. Introduction

bgt55 is committed to protecting the privacy of all players who use our online casino and sports betting platform. This Privacy Policy explains in clear terms what personal information we collect, why we collect it, how we use and store it, and the rights you hold as a user. By accessing or registering on bgt55, you acknowledge that you have read and understood this policy in full.

This policy applies to all services offered by bgt55, including cricket betting, live casino games, slots, crash games, and any other products accessible through our website at https://bgt55.app. We take our responsibility to players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh with the utmost seriousness.

2. Information We Collect

We collect information in two primary ways: information you provide directly when creating an account or using our services, and information collected automatically as you interact with our platform.

Information You Provide

• Full name, date of birth, and national ID or passport details (for KYC verification)
• Mobile number and email address used for account registration
• Payment details including your bKash, Nagad, Rocket, or bank account numbers associated with deposits and withdrawals
• Communications you send to our support team, including feedback, complaints, or requests

Automatically Collected Information

• IP address, device type, operating system, and browser information
• Gameplay data such as session duration, games played, bet amounts, and wagering history
• Cookie data and similar tracking technologies that help us personalise your experience

3. How We Use Your Information

bgt55 uses the personal information we collect strictly for legitimate platform operations. We do not use your data for purposes that would be inconsistent with the expectations described in this policy. Specifically, your information is used to:

• Verify your identity and fulfil our KYC obligations to maintain a safe and fair platform
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels
• Operate and improve our services, including cricket betting markets, live casino tables, slot games, and crash games
• Provide customer support and respond to your queries, complaints, and requests in a timely manner
• Send you relevant account notifications, security alerts, promotional offers, and platform updates
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on our platform

4. Sharing of Information

bgt55 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is treated as strictly confidential. We may, however, share limited data with trusted partners who are essential to the operation of our platform.

The categories of third parties with whom limited data may be shared include:

• Payment processors and mobile banking partners (such as bKash, Nagad, Rocket) solely to facilitate transactions on your behalf
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe) who require session tokens to run their games within our platform
• Fraud detection, identity verification, and security service providers who help keep the platform safe for all users

5. Payment Data and Mobile Wallets

bgt55 supports instant BDT transactions through leading Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as traditional bank channels such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. When you initiate a deposit or withdrawal, the payment details you provide are encrypted in transit and processed by the relevant payment provider under their own privacy terms.

We do not store your full mobile wallet PIN, full card number, or bank account password on our servers. bgt55 retains only the minimum transaction metadata required for record-keeping, dispute resolution, and anti-fraud monitoring, in line with standard financial service practice.

6. Cookies and Tracking Technologies

bgt55 uses cookies — small text files placed on your device — to maintain your session, remember your preferences, and understand how players navigate our platform. Cookies allow us to deliver a faster, more personalised experience and to analyse aggregate usage patterns that inform product improvements.

You may configure your mobile browser to reject cookies or to alert you before a cookie is set. Please be aware that disabling certain cookies may limit the functionality of parts of the bgt55 website. We do not use cookies to serve third-party advertisements or to track your activity on unrelated websites.

7. Data Retention

bgt55 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and operational obligations. Account data including transaction records, gameplay history, and KYC documents is generally retained for a minimum period consistent with the requirements of anti-money laundering practices.

If you request the closure of your account, we will deactivate it promptly. Certain information may be retained in anonymised or aggregated form for internal analytics, or as required to meet ongoing legal obligations. You may contact [email protected] to initiate an account closure or data deletion request.

8. Your Rights as a User

bgt55 respects your right to control your own personal information. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of Access: request a copy of the personal data bgt55 holds about you
• Right to Rectification: ask us to correct inaccurate or incomplete information in your account
• Right to Erasure: request deletion of your personal data, subject to our retention obligations
• Right to Restriction: ask us to limit how we process your data in certain circumstances
• Right to Withdraw Consent: opt out of non-essential communications such as promotional emails at any time

We aim to respond to all data rights requests within a reasonable timeframe. Please write to us at [email protected] with your full registered name and account details so we can process your request efficiently.

9. Data Security

bgt55 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers. Access to personal data within our organisation is strictly limited to personnel who require it for the performance of their duties.

While we make every reasonable effort to secure your data, no method of transmission over the internet or electronic storage is completely infallible. We encourage you to choose a strong password for your bgt55 account, to keep your mobile device secure, and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Age Restriction

bgt55 is strictly an adults-only platform. Our services are available to players aged 21 and above only. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal information to us, we will take immediate steps to suspend that account and delete the associated data. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling services.

11. Changes to This Privacy Policy

bgt55 reserves the right to update or amend this Privacy Policy at any time. We will notify registered users of any material changes by publishing a revised version on this page with an updated effective date. Continued use of our platform following the publication of a revised policy constitutes your acceptance of the changes.

We recommend reviewing this page periodically to stay informed of how bgt55 protects your data. The date at the top of this policy indicates when it was last reviewed.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bgt55 handles your personal data, our support team is ready to assist you. We take every privacy inquiry seriously and aim to provide a clear and timely response.

Email: [email protected]